Privacy Policy

Effective Date: September 16, 2025

At Espranza Innovations Pvt. Ltd. (“Company,” “we,” “us,” “our”), we respect your privacy and are committed to protecting the personal information you share with us when using our website, platform, and related services (“Services”).

This Privacy Policy explains:

  • What information we collect
  • How we use and share it
  • Your privacy rights
  • How we safeguard your data

By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree, you must discontinue use immediately.

1. Information We Collect

We collect both personal information and non-personal information:

a. Information You Provide to Us

  • Name, email, phone number, job title, company name
  • Account credentials (username, password)
  • Billing details (payment method, billing address)
  • Shipping data (customer details, shipment instructions, consignees)
  • Communications with us (support tickets, chat logs, feedback)

b. Information Collected Automatically

  • Device information (IP address, browser type, operating system, device identifiers)
  • Usage data (pages visited, features used, time spent, error reports)
  • Location data (approximate geolocation based on IP address, where permitted by law)
  • Cookies and tracking technologies (see Section 10)

c. Information from Third Parties

  • Carrier and logistics partners (shipment updates, performance data)
  • Payment processors (transaction confirmations, fraud checks)
  • Public databases or marketing partners (business contact details)

d. Location Tracking and Safety

  • Track your trips automatically while driving
  • Provide accurate delivery updates to customers
  • Ensure driver safety and compliance
  • Calculate accurate trip distances and times

        Privacy Notice: Your location data is only used for trip tracking and is not shared with third parties.

        2. How We Use Information

        We process information for the following purposes:

        1. Service Delivery – to operate, maintain, and improve our TMS, brokerage, and related services.
        2. Account Management – to create, authenticate, and secure your account.
        3. Payment Processing – to process billing and manage subscriptions.
        4. Customer Support – to respond to inquiries and resolve issues.
        5. Compliance – to comply with legal obligations, prevent fraud, and enforce contracts.
        6. Analytics & Product Improvement – to analyze usage trends, optimize features, and develop new solutions.
        7. Marketing & Communications – to send product updates, newsletters, and offers (where permitted by law).

        We will not use your information for purposes inconsistent with this Privacy Policy without your consent.

        3. Legal Bases for Processing (GDPR)

        If you are located in the European Union (EU), United Kingdom (UK), or other jurisdictions requiring legal basis for processing, we rely on:

        • Performance of a contract – providing Services you request.
        • Legal obligation – complying with laws and regulations.
        • Legitimate interests – improving Services, preventing fraud, ensuring security.
        • Consent – for optional communications or non-essential cookies.

        4. How We Share Information

        We may share your information with:

        • Service providers – payment processors, hosting providers, analytics platforms.
        • Carriers and logistics partners – to fulfill shipping and brokerage services.
        • Affiliates and subsidiaries – for internal operations.
        • Legal authorities – when required by law, subpoena, or court order.
        • Business transfers – in connection with mergers, acquisitions, or asset sales.

        We do not sell personal information. We may share aggregated or anonymized data that does not identify you personally.

        5. International Data Transfers

        We are headquartered in India but operate in the United States, Canada, and globally. Your information may be transferred and stored outside your country of residence.

        Where required by law (e.g., GDPR), we ensure adequate safeguards, such as:

        • Standard Contractual Clauses (SCCs) approved by the European Commission
        • Equivalent legal mechanisms ensuring data protection

        6. Data Retention

        We retain personal information for as long as necessary to:

        • Provide the Services
        • Comply with legal obligations
        • Resolve disputes and enforce agreements

        When no longer needed, data is securely deleted or anonymized.

        7. Security of Information

        We implement reasonable technical, administrative, and physical safeguards, including:

        • Encryption in transit (TLS/SSL) and at rest
        • Role-based access controls
        • Regular system monitoring and vulnerability testing
        • Employee training on data handling

        However, no system is 100% secure. We cannot guarantee absolute security of your data.

        8. Your Privacy Rights

        Depending on your location, you may have the following rights:

        a. General Rights

        • Access – request a copy of your personal information.
        • Correction – update inaccurate or incomplete data.
        • Deletion – request we delete your personal information.
        • Portability – request a machine-readable copy of your data.
        • Objection/Restriction – limit or object to how we process your data.

        b. GDPR Rights (EU/UK)

        You may also:

        • Withdraw consent at any time.
        • Lodge complaints with your local supervisory authority.

        c. CCPA/CPRA Rights (California)

        • Right to know what personal information we collect and share.
        • Right to request deletion (subject to legal exceptions).
        • Right to opt out of the sale or sharing of personal information (we do not sell data).
        • Right to non-discrimination for exercising your privacy rights.

        To exercise your rights, contact us at [email protected].

        9. Children’s Privacy

        Our Services are not directed to children under 16. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected such data, we will delete it promptly.

        10. Cookies and Tracking Technologies

        We use cookies, web beacons, and similar technologies to:

        • Remember user preferences
        • Analyze site traffic and usage
        • Improve functionality and performance
        • Deliver relevant marketing

        You can manage cookies through your browser settings. Some features may not function properly if cookies are disabled.

        11. Third-Party Links

        Our Services may link to third-party websites or apps. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal data.

        12. Changes to This Policy

        We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” Continued use of the Services after updates constitutes acceptance.

        13. Contact Us

        If you have questions, concerns, or complaints about this Privacy Policy, contact us at:

        Espranza Innovations Pvt. Ltd.
        Email: [email protected]