NavisLane Shipping Policy

Effective Date: September 16, 2025

This Shipping Policy (“Policy”) governs the terms under which Espranza Innovations Pvt. Ltd. (“NavisLane,” “we,” “us,” “our”) manages, coordinates, and provides transportation, freight brokerage, and logistics services (“Services”). This Policy is incorporated into and forms part of the Terms of Service.

1. Definitions

  • Carrier: The third-party trucking company, freight forwarder, or logistics provider engaged by NavisLane on behalf of the Customer.
  • Customer: Any individual or business entity contracting with NavisLane for shipment or transportation services.
  • Shipment: The goods or cargo tendered for transportation under a Service Order.
  • Service Order: The agreement, booking, or order confirmation detailing the shipment.
  • Bill of Lading (BOL): The legal document issued at the time of pickup, acknowledging receipt of cargo and setting terms of carriage.

2. Scope of Services

2.1 Brokerage Role

  • NavisLane operates primarily as a technology provider and freight broker, connecting Customers with vetted Carriers.
  • NavisLane does not itself transport goods but arranges transportation through independent Carriers.

2.2 Carrier Relationship

  • Carriers are independent contractors and not employees, agents, or representatives of NavisLane.
  • Carriers are solely responsible for the safe and lawful transport of cargo in accordance with all applicable laws and regulations.

3. Shipping Times & Scheduling

3.1 Estimated Delivery Windows

  • Delivery timelines are estimates based on Carrier capacity, route, and conditions. NavisLane makes commercially reasonable efforts to meet schedules but does not guarantee exact delivery dates or times.

3.2 Delays Beyond Control

  • NavisLane is not liable for delays caused by weather, natural disasters, road closures, strikes, customs inspections, mechanical breakdowns, or other circumstances beyond its reasonable control.

4. Shipping Costs & Charges

4.1 Rate Confirmation

  • All rates, surcharges, and accessorial fees (e.g., detention, layover, fuel surcharge, tolls) are disclosed in the Service Order or Rate Confirmation.

4.2 Changes After Booking

  • If Customer requests changes (e.g., re-routing, rescheduling, revised load requirements), additional charges may apply.

5. Shipment Requirements

5.1 Customer Responsibilities

  • Provide accurate shipment details (weight, dimensions, classification, hazardous material status, special handling instructions).
  • Ensure cargo is properly packaged, labeled, and compliant with applicable regulations.
  • Provide safe and accessible pickup and delivery locations.

5.2 Carrier Responsibilities

  • Pickup, transport, and deliver cargo in accordance with federal/state/provincial laws.
  • Maintain proper licensing, permits, and insurance as required by law.

6. Liability & Risk of Loss

6.1 Carrier Liability

  • Carriers are responsible for cargo from the time of receipt until delivery, subject to the terms of the Bill of Lading.

6.2 NavisLane’s Role

  • NavisLane is not liable for cargo loss, damage, or delay, except where required by law, as it does not physically transport goods.

6.3 Claims

  • All claims for cargo loss or damage must be filed directly with the Carrier in accordance with federal regulations and within statutory time limits. NavisLane may assist Customers in facilitating such claims but does not assume liability.

7. International Shipments

7.1 Customs Compliance

  • For international freight, Customers are responsible for providing accurate customs documentation.
  • All duties, tariffs, and import/export fees are the responsibility of the Customer.

7.2 Prohibited Items

  • Customers may not ship items prohibited by law, including hazardous materials, contraband, counterfeit goods, or perishable items unless expressly authorized.

8. Insurance

8.1 Carrier Insurance

  • Carriers are required to maintain minimum cargo and liability insurance as mandated by law.

8.2 Optional Cargo Insurance

  • Customers are encouraged to purchase additional insurance for high-value shipments. NavisLane can facilitate third-party cargo insurance upon request, but coverage must be confirmed prior to dispatch.

9. Delivery & Acceptance

9.1 Proof of Delivery (POD)

  • A signed Bill of Lading or electronic Proof of Delivery constitutes confirmation that cargo has been delivered in apparent good order.

9.2 Inspection at Delivery

  • Customer is responsible for inspecting cargo at delivery and noting visible damages on the POD. Failure to do so may waive claims against the Carrier.

10. Force Majeure

NavisLane and its Carriers are excused from performance for any failure or delay caused by events beyond their reasonable control, including but not limited to natural disasters, war, labor strikes, or government actions.

11. Modifications

This Shipping Policy may be updated from time to time. Updates will take effect upon posting on the NavisLane website or other official communication.

12. Governing Law & Jurisdiction

This Policy is governed by the laws of  United States. Any disputes will be resolved in accordance with the Terms of Service dispute resolution provisions.