NavisLane Cancellation & Refund Policy

Effective Date: September 16, 2025

This Cancellation & Refund Policy (“Policy”) is incorporated into the Terms of Service of Espranza Innovations Pvt. Ltd. (“NavisLane,” “we,” “us,” “our”). Your use of NavisLane’s services (“Services”) is subject to this Policy. All capitalized terms used herein have the meanings set forth in the Terms of Service unless otherwise defined.

1. Definitions

  • Customer: The individual or entity entering into a Service agreement with NavisLane.
  • Subscription Term: The period for which a customer subscribes (e.g., monthly, annual).
  • Service Order: An order, contract, or subscription by which the Customer obtains access to NavisLane’s Services.
  • Hardware: Any physical device supplied by NavisLane under the Service Order, if applicable.
  • Cancellation Notice: Written notice by Customer to cancel a Service Order.
  • Billing Cycle: The recurring period for which Customer is charged (monthly, annually, etc.).

2. Subscription Cancellation

2.1 Right to Cancel

  • Customer may cancel their subscription at any time by providing a Cancellation Notice in accordance with the Terms of Service.

2.2 Effective Date of Cancellation

  • Cancellation becomes effective at the end of the then-current Subscription Term unless otherwise provided in the Service Order.

2.3 No Prorated Refunds

  • Subscriptions are non-refundable for unused portions of the Subscription Term. No prorated refunds will be issued for days in which Services were available but not used.

3. Cancellation Prior to Automatic Renewal

3.1 Automatic Renewal

  • Unless otherwise agreed, subscriptions automatically renew at the end of each Subscription Term unless Customer provides Cancellation Notice prior to renewal.

3.2 Notice Period for Renewal Cancellation

  • To avoid being charged for the next term, Customer must cancel at least [7 days] before the renewal date.

4. Service Orders & Freight / Brokerage Bookings

4.1 Cancellation Before Commencement

  • For freight, brokerage, or logistics bookings (“Service Orders”) which have not yet been dispatched or commenced, Customer may cancel such Service Orders by giving written notice at least 24 hours before the scheduled dispatch, subject to any fees disclosed in the Service Order.

4.2 Cancellation After Commencement

  • Once dispatch or performance begins (goods in transit, carriers engaged, or Services rendered), cancellation is not permitted. Full charges for those portions of Services already performed will apply.

4.3 Cancellation Fees & Costs

  • If cancellation occurs after certain deadlines (e.g., less than 24 hours prior to dispatch), or after performance begins, Customer is responsible for any non-recoverable costs incurred by NavisLane or its carriers, including but not limited to carrier fees, setup charges, transport or routing costs, and administrative fees.

5. Hardware & Physical Goods

5.1 Returns of Hardware

  • If hardware is included in the Service Order, unused and undamaged Hardware may be returned within 30 days of Customer’s receipt. The Hardware must be in original packaging and returned at Customer’s expense unless the return is due to an error by NavisLane.

5.2 Inspection / Evaluation

  • Returned Hardware is subject to inspection. If damage beyond ordinary wear or misuse is found, the Customer may be charged for repair or may not receive a refund.

6. Refunds

6.1 Eligibility

  • Refunds are issued only under the following circumstances:
    a. Duplicate payments or billing errors;
    b. Services or Subscription Terms not delivered due to NavisLane’s system or operational failures;
    c. Hardware returns at NavisLane’s error and in accordance with Section 5.

6.2 Non-Eligible Requests

  • Delay of services due to carrier issues or external factors;
  • Change of mind;
  • Customer’s failure to adhere to order requirements or to provide accurate information;
  • Subscriptions cancelled after automatic renewal (except as required by law).

6.3 Refund Amount & Method

  • Approved refunds will be made using the original payment method, unless otherwise agreed.
  • Refunds will be processed within 15 business days of approval.

7. Dispute & Notification Process

7.1 Submitting Cancellation / Refund Requests

  • All requests must be submitted in writing to [email protected] with details including:
    ● Order or subscription identification;
    ● Reason for cancellation or refund;
    ● Supporting documentation if applicable (e.g., proof of non-delivery, billing statement).

7.2 Response Time

  • NavisLane will acknowledge receipt of a cancellation or refund request within 3 business days.
  • Investigations into the request will be completed within 10 business days, and a decision communicated in writing.

8. Modifications

  • NavisLane reserves the right to amend this Cancellation & Refund Policy at any time.
  • Modifications are effective upon posting on the website and/or notifying the Customer. Continued use of the Services after such updates constitutes acceptance.

9. Governing Law & Jurisdiction

  • This Policy is governed by the laws of United States without regard to conflict of law principles.
  • Any dispute arising out of or related to this Policy shall be resolved in accordance with the dispute resolution provision of the Terms of Service.